Return & Exchange Policy

At Erum Khan Store we are committed to ensuring the highest level of service. Whilst we hope you are delighted with your order; we do not offer any return or exchange. We only offer Conditional Exchange if you face quality issues with the product.

If you find the product faulty in terms of its quality or the work done, you have to get back to us within 24 hours of delivery. Orders those are customized or given a discount on are not eligible for Returns, Refunds, Exchanges or Chargebacks.

Order Cancellation

Your order can be cancelled within 24 hours of purchase. There will be cancellation charges i.e. 10% of the paid amount; the rest of the amount will be credited to the original method of payment i.e bank transfer. Please allow time for the credit to appear in your account.

However, after this time period no refunds are offered.

To cancel your order please email ekcustomerservice1@gmail.com or whatsapp +92 3204366092

Exchanges

Products cannot be exchanged at our retail store.

• No exchanges on sale items unless we deliver the incorrect order.

Please contact customer care by emailing ekcustomerservice1@gmail.com or whatsapping +92 3204366092. Please provide your order number.

Once received, the customer care team will get back to you.