Cancellation Policy

Festive Unstitched / Pret:

• 50% advance is required to place an order; the remaining 50% must be paid before
collection.
• Orders not collected within the timeline mentioned on the form will be canceled
without refund of the deposit.
• No refund or exchange after 24 hours of purchase.
• Online purchases cannot be exchanged at retail stores.
Couture (Bridals / Formals):
• 50% advance is required to place an order; the remaining 50% must be paid before
collection.
• Orders not collected within 3 months of the promised date will be canceled without
refund of the deposit.
• No refund or exchange after 24 hours of purchase.
• Online purchases cannot be exchanged at retail stores.
Need Help?

Email: ekcustomerservice1@gmail.com
WhatsApp: +92 318 4378784
Once received, the customer care team will get back to you.